Frequently Asked Questions
Does FS have a storefront?
Yes we have a storefront. Visit us at East Low Block, Level 05,World Trade Center ,Colombo 01
When will I receive my order?
We know the wait kills but good things always comes to those who wait!
Within Sri Lanka – 2 weeks after the order is confirmed
International Deliveries – 4 weeks after the order is confirmed
Any Stockists?
Yes!
We are currently stocking with Urban Island Colombo & Fashionmarketlk.
You can visit the respective stores to find the unique collections stocked with them.
What are my delivery charges?
Island wide Delivery is free of Charge
Shipping charges will be calculated on international shipments based on the country & location at the checkout.
How do I get my Ring Size?
Please refer to our RING SIZE GUIDE to get your sizing sorted.
I’d like to send my order as a gift,what can you do to make it special?
Thank you for selecting us to treat your loved ones with!
We can add a customized designers note with the recipients name on it. Add the details under the Notes and we shall process accordingly.
And fret not we do not add any invoices to the package, it is gift-safe!
How do I handle Customs Charges?
If you order from another country once the order reaches your country depending on your country regulations you may or may not be taxed & these should be handled by the customer & we don’t refund any customs duties or taxes.
Email us on info@firstsapphire.com if you have a question & we shall get back to you within 24 hours!
